Legal
Grievance Redressal
Effective 18 October 2026 · Applies to nayvelle.club and the Nayvelle apps
The short version
Email our Grievance Officer at grievance@nayvelle.club. We acknowledge every complaint within 24 hours and resolve it within 15 days — intimate-imagery complaints within 24 hours. If you disagree with our decision, you can appeal to the Grievance Appellate Committee or the Data Protection Board of India.
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1. Grievance Officer
In accordance with section 79 of the Information Technology Act, 2000, rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and sections 8(9) and 13 of the Digital Personal Data Protection Act, 2023, Nayvelle has designated the following Grievance Officer:
- Name
- Nayvelle Grievance Officer
- Designation
- Grievance Officer & Data Protection Contact
- Availability
- Monday to Saturday, 10:00–18:00 IST (email monitored daily, including for urgent reports)
The Grievance Officer handles complaints about content on Nayvelle, violations of our Terms or Community Guidelines, account actions taken against you, and questions or requests about your personal data under our Privacy Policy.
2. How to file a complaint
Email grievance@nayvelle.club with the subject line “Grievance”. You do not need a Nayvelle account. To help us act quickly, include:
- your name and an email address or phone number where we can reach you;
- the link(s) to the content, profile, group or page concerned, or a description of the message;
- what the problem is and which law or rule you believe it breaks;
- for intellectual-property complaints, proof that you own or represent the rights holder;
- for data-rights requests, the email address registered to your account;
- any screenshots or documents that support your complaint.
Signed-in users can also use Report on any content or profile; in-app reports go to the same team and follow the same timelines.
3. Our response timelines
| Type of complaint | What we do | Deadline |
|---|---|---|
| Any complaint | Acknowledge receipt with a reference number | Within 24 hours |
| Any complaint | Resolve and tell you the outcome with reasons | Within 15 days |
| Request to remove content that violates rule 3(1)(b) of the IT Rules | Act on the request | Within 72 hours |
| Content that exposes a person’s private area, shows full or partial nudity or a sexual act, or is an impersonation including morphed images (rule 3(2)(b)) | Remove or disable access | Within 24 hours |
| Court order or Government notification under section 79(3)(b) of the IT Act | Remove or disable access | Within 36 hours |
| Data-rights request under the DPDP Act | Access, correction, erasure or nomination | Within 15 days, or sooner where the DPDP Rules require |
4. Appeals and escalation
If you are not satisfied with the Grievance Officer’s decision:
- Grievance Appellate Committee (GAC). Under rule 3A of the IT Rules, you may appeal to a Grievance Appellate Committee constituted by the Government of India within 30 days of receiving our decision (or of the deadline passing without one), through the online portal at gac.gov.in. We comply with every order of the GAC.
- Data Protection Board of India. For complaints about your personal data, once you have used our grievance process you may complain to the Data Protection Board under section 13(3) of the DPDP Act.
- Cyber crime. To report a crime, use the National Cyber Crime Reporting Portal at cybercrime.gov.in or call 1930. In an emergency, call 112.
6. Other ways to reach us
- General support and account help: support@nayvelle.club
- Privacy and data requests: privacy@nayvelle.club
- Safety reports and responsible security disclosure: safety@nayvelle.club
Questions about this document? Email support@nayvelle.club or reach our Grievance Officer.